Privacy Policy

Painfree (Nordic FZCO) is responsible for handling your personal data. If you have any questions about this policy, please contact us at info@Painfree creams.com.

Collection of Personal Data

We collect the following personal data from you: name, email address, delivery address, phone number, and order/payment information related to your purchase.

Purpose of Data Collection

The personal data we collect is used to process and deliver your order, for customer support, and for marketing purposes so we can keep you updated on products, offers and news.

Sharing of Information with Third Parties

We never sell or rent your personal data. We only share data with the partners necessary to deliver our services — shipping carrier, payment provider and email platform — and only to the extent required.

Use of Cookies

Our website uses cookies to improve your experience, measure traffic and deliver tailored content and marketing. You can change your cookie preferences at any time via the link at the bottom of the page.

Data Security

Your data is stored on secure servers with restricted access to protect it from unauthorised access, loss or misuse.

Retention Period

We only store your personal data for as long as it is necessary to fulfil the purpose of the collection, or as required by applicable law (e.g. accounting regulations).

Messages via Messenger and Instagram

We use Facebook Messenger and Instagram as communication channels with our customers, tattoo artists and business partners. When you write to us through one of these channels, we receive and store your messages along with the profile information Meta makes available (e.g. your name, username and profile picture) so we can respond to your enquiry and maintain a good dialogue with you. We only use this information for customer dialogue and collaboration, and we never send unsolicited messages. Processing is carried out in accordance with GDPR, and you can request access to or deletion of your messages at any time by contacting us at info@Painfree creams.com.

Your Rights

You have the right at any time to access, rectify, erase or restrict the processing of your personal data. To exercise your rights or have your data deleted, contact our support team at info@Painfree creams.com.

Changes to the Privacy Policy

If we make changes to this privacy policy, customers who have consented to marketing will be informed by email.